OUR SERVICES
What We Do
We’ll perform a needs assessment meeting with Upper Management, Department Managers, and select staff. There is also a bit of homework to review the overall KPIs of the shop and establish a goal path.
Here is where we are different.
Instead of implementing a series of “easy buttons” and tricks to raise a KPI, we go to the root. We focus on communication and leadership that focuses on Customer Service and Integration with the Technicians. This builds internal culture to a level where processes can be implemented, leading to revenue.
Auto Maintenance Process
I examine your processes to weigh results against culture impact. Then we make tweaks to the program.
Service Writing True North
The Service Drive is the “Hub” of the dealership and responsible for your customer’s relationship and Tech sanity.
Smooth Department Shifts
While the spreadsheets divide the business segments, smoothing the client transition is part of our focus.
Culture/Process = Revenue
Increase parts and labor sales through communication training and bolstered positive culture.
Homework and Coaching
Our custom coaching and training offers non-intrusive homework and coaching calls to better frame success.
Tracking and Reporting
Our training system tracks your student’s progress, while our homework tracks your business’s progress through the program.
Homework
Students in the program receive homework at different stages of the program.
Jump Start
Right out of the gate, our onboarding will get your staff engaged, thinking about growth, and taking action.
Gamification
Subtle gamification and “Social Tools” in our program help with engagement and completion of content.
Teri Lynn
District Sales Manager OEM
Erik Madsen
Race Team Manager