ABOUT US

Integrated with Fixed Operations Since 1993

After a couple of decades managing Service at the Dealer level, I wrote the book on Service Advising and Management… paving my way to the O.E.M.

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Working Hours
Week Days: 05:00 – 22:00
Saturday: 05:00 – 18:00
Sunday: CLOSED
Emergency Calls 24/7

+1-951-268-4118​​​

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The Book That Changed My Path

I couldn’t sleep at night. I kept thinking – “There has to be a better way”. In frustration, I wrote and published Service Writing in Black and White. It changed everything for me.

Ducati bought the book and asked me to write a training series for them. Then they invited me inside – to become their North American Technical Trainer.

That led to Suzuki – overseeing the Publication and Training Department for Automotive, Marine, and Powersport.

All from this little book.

The Book Cover to Service Writing in Black and White

Auto Maintenance Process​

I examine your processes to weigh results against culture impact. Then we make tweaks to the program.

Service Writing True North

The Service Drive is the “Hub” of the dealership and responsible for your customer’s relationship and Tech sanity.

Smooth Department Shifts

While the spreadsheets divide the business segments, smoothing the client transition is part of our focus.

Culture/Process = Revenue

Increase parts and labor sales through communication training and bolstered positive culture.

Homework and Coaching

Our custom coaching and training offers non-intrusive homework and coaching calls to better frame success.

Tracking and Reporting

Our training system tracks your student’s progress, while our homework tracks your business’s progress through the program.

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+1-951-268-4118

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