With decades in the service industry, I became frustrated that one service center after another failed to be the greener pasture. When I went from one shop to the next, I questioned myself and tried to be objective. Over time I discovered that my inclinations were correct – it wasn’t me, it was a broken system that chose to cycle through staff and roll the dice.
Service Writing in Black and White was released to serve as a backdrop to what becomes the founding blocks of a successful Service Writer, Service Manager, and eventually cohesive Service Group.
This is where it gets good. Ducati North America found this page online and bought the book. Soon after, I was on the road teaching the Ducati (DNA) network which led to becoming the North American Training Manager for DNA. I was responsible to build an internal training program covering Mexico, the United States and Canada.
During 2016, the tides at DNA changed enough to see me resign. Just when I thought I would be fully self-employed again, Suzuki Motor of America came calling. Now in my third year at Suzuki, we’ve managed to launch a paradigm shift in Service Management training. Truly a blended course for Authorized Suzuki Dealers – Web, Instructor Led and Field visits.
Service Writing in the Grey is in pre-release. To get this thing launched I am offering two deals. First is reserving your book in the first run. Second is a better offer where you get both books, including a discount as a way of saying “Thanks for your support”.